Page:Setting up accounts

Setting up accounts

If utilities are not included in your rent, you become responsible for the bills from the day your housing contract starts.

Gas and electricity

Take meter readings and call your suppliers to set up your accounts. If you do not know the identity of your suppliers, you can find out by calling:

  • Gas - M Number Enquiry Line Tel 0870 608 1524
  • Electricity - Yorkshire (Northern Powergrid) Tel 0845 330 0889


Water services in Sheffield are supplied by Yorkshire Water. If you have a water meter, you should call them with a meter reading. If you do not have a water meter, you will be charged a proportion of the fixed annual charge depending on the date your housing contract starts.

Telephone, internet and TV

Most home telephone lines in Sheffield are provided by BT or Virgin Media but there are many different companies offering combined telephone, internet and TV packages so shop around for the best deal. Make sure that any contract you enter into does not last longer than your housing contract.

Top Tips

  • In shared houses, try to get everyone named on the bills. This is because most suppliers will only deal with people who are named as account holders - if there is only one person named and that person leaves it can be very difficult to finalise the account. Also, most suppliers will only hold the people who are named on the bill as responsible for paying it. If it is not possible to get everyone named on every bill, consider dividing up responsibility, for example, two people are named on the gas bill, two different people are named on the electricity bill etc.
  • Set up a household bank account and agree that everyone will pay in a regular amount to cover the bills.
  • You may be able to save money by switching your suppliers. Check you tenancy agreement to make sure that you do not need permission from your landlord to switch - most landlords do not object but they like to be kept informed. For further information or to compare suppliers see websites such as
  • Don't forget to finalise the bills when you move out. If you don’t do this, you may continue to be charged and your landlord may also refuse to refund your deposit.